Service Level Agreement

Last updated: 5 November 2026

AP Finder is a small, single-operator service. We want to be upfront about what that means, rather than promise commitments we can't reliably back. This Service Level Agreement forms part of our Terms of Service.

Availability

We run AP Finder on reputable cloud infrastructure (AWS) and take reasonable steps to keep it available, but we don't guarantee any specific uptime percentage. The site may occasionally be unavailable for maintenance, upgrades, or due to issues outside our control (including with our hosting, payment or email providers).

Support

Support is provided by email on a reasonable-endeavours basis — we don't commit to a guaranteed response time, though we aim to deal with issues promptly, and faster for anything affecting payment or account access. Contact hello@apfinder.co.uk.

No service credits

Because we don't commit to specific uptime or response-time targets, no service credits, refunds or other compensation are available for downtime or delayed support under this agreement. This doesn't affect any right you have under consumer law, or our separate refund position in our Terms of Service.

Changes

We may update this page as the service and our infrastructure evolve.