AP Finder customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Usage data (including information about how you interact with and use our website, products and services)
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
- Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
- Publicly available sources
How long we keep information
Personal information is kept by AP Finder for as long as the account is active. Should the account become dormant for a period of 3 years or more, it will be deleted.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
19 January 2025
AP Finder (“we,” “us,” “our”) uses cookies and similar technologies to enhance your experience on our platform and to better understand how our services are used. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. Cookies allow the website to recognize your device, remember your preferences, and provide a more personalized experience.
Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
Performance Cookies: These cookies collect information about how visitors use our website. This data helps us understand which pages are popular or need improvement and allows us to enhance your user experience.
Functionality Cookies: These cookies allow the website to remember choices you make, such as your username, language, or region, and provide enhanced, more personalized features.
Targeting/Advertising Cookies: These cookies are used to deliver relevant ads to you based on your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of an ad campaign.
How We Use Cookies
We use cookies to:
1. Ensure the website functions properly.
2. Store your preferences and settings.
3. Analyse site performance and user behaviour.
4. Deliver personalized content and advertisements.
5. Enhance security.
Third-Party Cookies
We may also allow third parties to place cookies on your device through our website. These third-party cookies are used for purposes such as tracking and analysing usage, delivering personalized ads, and integrating social media features. We do not control these third-party cookies, and their use is governed by the respective third-party privacy policies.
Your Choices Regarding Cookies
You can control and manage cookies in various ways. Most web browsers automatically accept cookies, but you can modify your browser settings to block or delete cookies. However, please note that if you disable cookies, some parts of our website may not function properly.
To learn more about cookies and how to manage them, you can visit www.aboutcookies.org or www.allaboutcookies.org.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this policy periodically to stay informed about how we use cookies.
Contact Us
If you have any questions or concerns about this Cookie Policy, please contact us at [email protected]